Returns & Exchanges Policy
Policy Summary
In accordance with health and safety regulations, all fragrance purchases are final sale. This is an industry-standard policy for personal care items and fragrances.
Why Are Fragrances Final Sale?
Fragrances are classified as personal care items, and for health, safety, and hygiene reasons, they cannot be returned or exchanged once purchased. This policy is standard across the fragrance industry and is followed by major retailers including Amazon, Sephora, and department stores.
Once a fragrance leaves our facility, we cannot verify that it hasn't been opened, used, or tampered with, making it impossible to resell the product to another customer while maintaining our commitment to authenticity and quality.
What We Guarantee
100% Authenticity
Every fragrance we sell is guaranteed to be 100% authentic, sourced directly from authorized distributors and perfume houses.
Damaged or Defective Items
If you receive a damaged or defective item, we will replace it or provide a full refund. Please contact us within 48 hours of delivery with photos of the damage.
Shipping Errors
If we ship you the wrong item, we will send the correct item at no additional charge or provide a full refund if the correct item is unavailable.
Exceptions
We Will Accept Returns Only If:
- The item arrives damaged or defective (must be reported within 48 hours)
- We shipped the wrong item
- The item was lost or damaged during shipping (with carrier documentation)
Before You Buy
To ensure you're completely satisfied with your purchase:
- Read product descriptions and reviews carefully
- Check fragrance notes and concentration details
- Consider purchasing a smaller size or sample first if you're unsure
- Review our size guide to understand volume measurements
- Contact our customer service team if you have any questions before ordering
Need Help?
If you have questions about our policy or need assistance with a damaged item, our customer service team is here to help.
Contact Customer Service →Return Policy URL: https://jmfragrance.com/returns
Last updated: September 7, 2025